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The Methodist University Ghana's Repository is a digital service and an open-access electronic archive that maintains and preserves digital copies of scholarly publications of faculty, administrators and and students of MUG.

Our goal is to promote knowledge sharing, enhance research visibility, and support lifelong learning by making MUG’ intellectual contributions accessible to the global academic community.Explore our repository to discover new insights, revisit groundbreaking studies, and connect with the vibrant world of technical, innovation, and scholarship.



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Recent Submissions

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    Item type:Item, Access status: Open Access ,
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    Wealth Creation through Micro Financing
    (The International Institute for Science, Technology and Education (IISTE)., 2013-01-01) Eleke-Aboagye Paul Quaisie; Acheampong Bernice
    This study was designed to assess the effect of microfinance on Small Scale Enterprises (SSEs) in wealth creation and poverty reduction in Ghana. Specifically, it was designed to examine the various sources of finance needed by SSEs for start-up survival and future expansion; ascertain the current microfinance institutions (MFIs) arrangements to finance SSEs towards wealth creation and poverty reduction; determine the main obstacles hindering SSEs in accessing credit to MFIs; determine the main challenges MFIs face in advancing credit to SSEs; and identify new and sustainable ways MFIs can utilize to advance credit to SSEs. Five research questions that guided this study were gleaned from these research objectives. The study was a survey designed with questionnaires as the major means of data gathering. The respondents for the study come from 5 MFIs and 85 SSEs who operate in Abossey Okai. While the respondents from the MFIs were selected purposively, those from the SSEs were selected conveniently. The study found that personal sources were the main sources of funding for SSEs start-up and expansion. Other sources such as commercial and microloans contribute marginally to start-up and growth relative to personal sources. It was also found that the current MFIs arrangements to finance SSEs include different types of loans whiles the major challenges SSEs face in sourcing for credit include laborious loan application process, the demand for non-existent collateral among others. Meanwhile the challenges MFIs face in advancing credit to SSEs pertains mainly to default and their inability to recover loans. In the light of these findings, it was suggested that MFIs should ensure that they understand the business of their clients to be able to design products and services that fit their needs. Such products should be marketed to the target recipients to ensure that these products are patronized.
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    The mediating role of service innovation in the relationship between customer orientation and patient satisfaction
    (BMC Health Services Research, 2025-06-04) Yeboah G. Joseph; Amponsah Tei Kojo
    Introduction Declining patient satisfaction signals a pressing challenge in healthcare service quality; however, the role of service innovation in addressing this issue remains underexplored. While patient satisfaction is the cornerstone of effective healthcare delivery, evolving patient needs and expectations demand that providers innovate to remain competitive and responsive to patient needs. Although prior research underscores the positive impact of service innovation on patient satisfaction, a critical gap persists in understanding how service innovation mediates the relationship between customer orientation and patient satisfaction. This study aims to fill this gap by examining the interplay between these factors and offering insights to enhance healthcare service strategies. Methods A cross-sectional survey strategy was employed to gather primary data from private and public healthcare facilities in the Greater Accra and Ashanti Regions. The three largest government hospitals and the two largest private hospitals in each region were selected, due to their high referral rates. Using Snedecor and Cochran’s formula, a sample size of 386 was determined; however, this was increased to 700 to account for potential non-responses and incomplete questionnaires, yielding a final response rate of approximately 91%. Results The results confirmed that customer orientation positively impacted service innovation (β=0.020, p=0.040), but service innovation did not significantly enhance patient satisfaction (β=0.360, p=0.560). Service innovation was not a significant mediator of the relationship between customer orientation and patient satisfaction (indirect effect β=0.360, p=0.563). Conclusions Although customer orientation significantly enhances service innovation in healthcare, service innovation alone does not substantially affect patient satisfaction. This challenges the widely held assumption that service innovation translates to higher levels of patient satisfaction. Therefore, the pathway through which customer orientation affects patient satisfaction may be diverse and requires further research. These findings highlight the need for a holistic approach that integrates innovative services and processes with high-quality service delivery and patient engagement to meet patients’ expectations. These findings support the incorporation of patient perspectives into healthcare practices to boost service delivery and enhance patient satisfaction. Prioritising training and policies to promote a customer-centric culture to enhance customer orientation is essential for healthcare organisations.
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    Foreign direct investment and economic growth nexus in Africa
    (Emerald Publishing Limited, 2019-07-23) Hagan,Edmond; Amoah,Anthony
    Purpose – African countries are generally fragile. This and other related characteristics affect the potential for growth and development. The purpose of this paper is to investigate whether the effect of FDI on economic growth is contingent on a financial system that accounts for financial market fragility. An important point of departure from earlier studies is the adoption of a new measure of financial market fragility. Design/methodology/approach – Given the uniqueness of the data set, the study uses a panel data and estimates an econometric model using an instrumental variable approach. For robustness purposes, a pooled ordinary least square is also estimated. Findings – The study provides evidence that if the financial market is fragile as in the case of Africa, FDI inflows may have a marginally significant positive impact on economic growth. The findings suggest that fragility in the financial market is a key absorptive capacity and cannot be trivialised when exploring FDI–growth nexus in Africa. Research limitations/implications – The uniqueness of the data set limited the time period of the study. Nonetheless, the findings are still crucial to policy makers in Africa and other developing countries with similar characteristics. Originality/value – To the best of the authors’ knowledge, this is the first study in Africa to investigate the FDI–growth nexus which accounts for financial market fragility
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    The Effects of Diminishing Family and Community Ties on the Elderly in Ghana
    (Sprin Journal of Arts, Humanities and Social Sciences, 2022-07-31) Agyemang, Akosua; Tei-Muno, Agnes Naki
    Over the years, family and community ties in Ghana have been a major guarantor of support provision for older persons, especially those who reside in rural areas. While the support provided by family and community members has proved to be vital in enhancing the well-being of older persons, it is also clear that the ties that exist between these sources of support and older persons are gradually diminishing. This paper highlights some implications that come with the gradual decline of communal and familial bonds for older adults.