MUG Repository
The Methodist University Ghana's Repository is a digital service and an open-access electronic archive that maintains and preserves digital copies of scholarly publications of faculty, administrators and and students of MUG. The repository helps MUG to:
- archive its scholarly documents, audio, video, datasets and their corresponding Dublin Core metadata
- open up this content to local and global audiences, thanks to the OAI-PMH interface and Google Scholar optimizations
- the Repository is hosted and managed by the Library unit of MUG
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- These constitute research articles, reviews, conference proceedings, books and book chapters published by staff and associates of MUG
- These constitute students' research output.
- This contains speeches, presentations.
Recent Submissions
Wealth Creation through Micro Financing
(The International Institute for Science, Technology and Education (IISTE)., 2013-01-01) Eleke-Aboagye Paul Quaisie; Acheampong Bernice
This study was designed to assess the effect of microfinance on Small Scale Enterprises (SSEs) in wealth
creation and poverty reduction in Ghana. Specifically, it was designed to examine the various sources of finance
needed by SSEs for start-up survival and future expansion; ascertain the current microfinance institutions (MFIs)
arrangements to finance SSEs towards wealth creation and poverty reduction; determine the main obstacles
hindering SSEs in accessing credit to MFIs; determine the main challenges MFIs face in advancing credit to
SSEs; and identify new and sustainable ways MFIs can utilize to advance credit to SSEs. Five research questions
that guided this study were gleaned from these research objectives. The study was a survey designed with
questionnaires as the major means of data gathering. The respondents for the study come from 5 MFIs and 85
SSEs who operate in Abossey Okai. While the respondents from the MFIs were selected purposively, those from
the SSEs were selected conveniently. The study found that personal sources were the main sources of funding
for SSEs start-up and expansion. Other sources such as commercial and microloans contribute marginally to
start-up and growth relative to personal sources. It was also found that the current MFIs arrangements to finance
SSEs include different types of loans whiles the major challenges SSEs face in sourcing for credit include
laborious loan application process, the demand for non-existent collateral among others. Meanwhile the
challenges MFIs face in advancing credit to SSEs pertains mainly to default and their inability to recover loans.
In the light of these findings, it was suggested that MFIs should ensure that they understand the business of their
clients to be able to design products and services that fit their needs. Such products should be marketed to the
target recipients to ensure that these products are patronized.
The mediating role of service innovation in the relationship between customer orientation and patient satisfaction
(BMC Health Services Research, 2025-06-04) Yeboah G. Joseph; Amponsah Tei Kojo
Introduction Declining patient satisfaction signals a pressing challenge in healthcare service quality; however, the
role of service innovation in addressing this issue remains underexplored. While patient satisfaction is the cornerstone
of effective healthcare delivery, evolving patient needs and expectations demand that providers innovate to remain
competitive and responsive to patient needs. Although prior research underscores the positive impact of service
innovation on patient satisfaction, a critical gap persists in understanding how service innovation mediates the
relationship between customer orientation and patient satisfaction. This study aims to fill this gap by examining the
interplay between these factors and offering insights to enhance healthcare service strategies.
Methods A cross-sectional survey strategy was employed to gather primary data from private and public healthcare
facilities in the Greater Accra and Ashanti Regions. The three largest government hospitals and the two largest private
hospitals in each region were selected, due to their high referral rates. Using Snedecor and Cochran’s formula, a
sample size of 386 was determined; however, this was increased to 700 to account for potential non-responses and
incomplete questionnaires, yielding a final response rate of approximately 91%.
Results The results confirmed that customer orientation positively impacted service innovation (β=0.020, p=0.040),
but service innovation did not significantly enhance patient satisfaction (β=0.360, p=0.560). Service innovation was
not a significant mediator of the relationship between customer orientation and patient satisfaction (indirect effect
β=0.360, p=0.563).
Conclusions Although customer orientation significantly enhances service innovation in healthcare, service
innovation alone does not substantially affect patient satisfaction. This challenges the widely held assumption that
service innovation translates to higher levels of patient satisfaction. Therefore, the pathway through which customer
orientation affects patient satisfaction may be diverse and requires further research. These findings highlight the need
for a holistic approach that integrates innovative services and processes with high-quality service delivery and patient
engagement to meet patients’ expectations. These findings support the incorporation of patient perspectives into
healthcare practices to boost service delivery and enhance patient satisfaction. Prioritising training and policies to
promote a customer-centric culture to enhance customer orientation is essential for healthcare organisations.
Foreign direct investment and economic growth nexus in Africa
(Emerald Publishing Limited, 2019-07-23) Hagan,Edmond; Amoah,Anthony
Purpose – African countries are generally fragile. This and other related characteristics affect the potential for
growth and development. The purpose of this paper is to investigate whether the effect of FDI on economic
growth is contingent on a financial system that accounts for financial market fragility. An important point of
departure from earlier studies is the adoption of a new measure of financial market fragility.
Design/methodology/approach – Given the uniqueness of the data set, the study uses a panel data and
estimates an econometric model using an instrumental variable approach. For robustness purposes, a pooled
ordinary least square is also estimated.
Findings – The study provides evidence that if the financial market is fragile as in the case of Africa, FDI
inflows may have a marginally significant positive impact on economic growth. The findings suggest
that fragility in the financial market is a key absorptive capacity and cannot be trivialised when exploring
FDI–growth nexus in Africa.
Research limitations/implications – The uniqueness of the data set limited the time period of the study.
Nonetheless, the findings are still crucial to policy makers in Africa and other developing countries with
similar characteristics.
Originality/value – To the best of the authors’ knowledge, this is the first study in Africa to investigate the
FDI–growth nexus which accounts for financial market fragility
The Effects of Diminishing Family and Community Ties on the Elderly in Ghana
(Sprin Journal of Arts, Humanities and Social Sciences, 2022-07-31) Agyemang, Akosua; Tei-Muno, Agnes Naki
Over the years, family and community ties in Ghana have been a major guarantor of
support provision for older persons, especially those who reside in rural areas. While the
support provided by family and community members has proved to be vital in enhancing the
well-being of older persons, it is also clear that the ties that exist between these sources of
support and older persons are gradually diminishing. This paper highlights some implications
that come with the gradual decline of communal and familial bonds for older adults.
How External Assessment Mediates Teaching, Learning and Assessment in Junior High School in Ghana
(International Journal of Humanities Social Sciences and Education (IJHSSE), 2014-12-01) Agbeti, A.
Abstract: External assessment is traditionally regarded as a neutral activity detached from teaching and
learning. Consequently the learning-inducing effect of this type of assessment receives little attention when
the tests are developed. This article reports the findings of a study of the importance attached to an external
assessment by 40 teachers and 120 students in their teaching and learning activities respectively.
Questionnaires and interviews were used to gather data on the perceived influence of the assessment and
the real life experiences of its role in the interaction between the teachers and their students in the
classroom. Statistical analyses show that the students have a significantly higher opinion of the learninginducing effect of the external assessment than the teachers and there are differences in the structure of the
factors that underlie their opinions. Analysis of the interviews confirms that both the teachers and students
attach a great deal of importance to the assessment as it influences teaching and learning activities in the
classroom. It was concluded that both the teachers and the students attach a great deal of importance to the
external assessment, suggesting that more attention needs to be paid to its hidden effect on education when
tests are developed for such assessments.